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These terms and conditions outline the rules and regulations for the use of Chaaat, located at chaaat.io.

By accessing this website we assume you accept these terms and conditions. Do not continue to use chaaat.io if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of the Hong Kong Special Administrative Region. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

We employ the use of cookies. By accessing chaaat.io, you agreed to use cookies in agreement with the Company Name's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Chaaat Limited and/or its licensors own the intellectual property rights for all material on chaaat.io. All intellectual property rights are reserved. You may access this from chaaat.io for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from chaaat.io
Sell, rent or sub-license material from chaaat.io
Reproduce,or copy material from chaaat.io
Redistribute content from chaaat.io

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Company Name does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Company Name,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Company Name shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Chaaat Limited reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

You must not:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

Ownership of Materials

You acknowledge and agree that you remain the sole and exclusive owner of all right, title and interest in and to your marketing information uploaded onto Chaaat and you remain responsible for these information, including marketing materials for a real estate project and associated price lists and unit plans.

Pricing and payment

Fees

You will pay Chaaat or your reseller all applicable Fees in the currency and pursuant to the payment terms indicated in the applicable agreement between you and your reseller. You authorise Chaaat, or your reseller, to charge you for all applicable Fees using credit card only, and you will issue the required purchasing documentation, if any. Fees are non-refundable except as required by law or as otherwise specifically permitted in the Terms.

Payment

You will pay Chaaat’s invoices within their due dates. Chaaat may suspend or terminate the Services if Fees are past due. You will provide complete and accurate billing and contact information to Chaaat or to your reseller.

Hyperlinking To Our Content

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

We may consider and approve other link requests from the following types of organizations:
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Company Name; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Company Name. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Company Name's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disputes

You acknowledge that you have been informed by Chaaat that Chaaat has procedures for resolving complaints and disputes. You agree that before filing a claim or commencing a proceeding, you will try to resolve the dispute by contacting Chaaat in writing.

Notice of Dispute

If there is a dispute between the parties in connection with this agreement or any matter this agreement deals with, other than a dispute in relation to a question of law, either of the parties must give the other party a notice of dispute adequately identifying and detailing the dispute. The parties must refer that dispute to an expert for determination in accordance with the ‘Choice of expert’ clause.

Obligations Continue

The parties must continue to comply with their respective obligations under this agreement, despite the dispute, but need not continue to comply with their obligations in connection with the matter the subject of the dispute, unless each party indemnifies the other against reasonable costs and losses suffered in complying with those obligations if the dispute is not resolved in favour of the indemnifying party.

Choice of Expert

The expert to be appointed to determine the dispute must:

be an independent expert;
have at least five years’ experience at a senior level in projects of a similar nature and size as the Project with, in a field relevant to the matter in dispute;
have a technical understanding of the issues in contest;
not have a significantly greater understanding of one party’s business or operations than of the other’s so that the other party could construe this as a bias; and
be agreed between, and appointed jointly by, the parties or (if parties cannot agree on the expert within 7 days after agreeing to refer the dispute to expert determination) chosen by the President or other senior officer for the time being of the body administering the relevant field.

Agreeing On Relevant Field

If the parties cannot agree on the relevant field, either may refer the matter to the President of the Victorian Bar Association or the President’s nominee whose decision as to the relevant field is final and binding on the parties.

Directions To Expert

Expert’s Role

The expert must:

act as an expert and not as an arbitrator;
proceed in the way the expert thinks fit without being bound to observe the rules of natural justice or the rules of evidence;
not accept oral submissions unless both parties are present;
on receipt of a written submission from one party, ensure that a copy of that submission is given to the other party promptly;
take into consideration all documents, information and other material given by either party that the expert, in its absolute discretion, considers relevant to the determination of the dispute;
not be expected or required to obtain or refer to any other documents, information or material (but may do so if the expert wishes);
issue a draft certificate stating the expert’s intended determination within 20 Business Days after appointment giving each party 10 Business Days to make further submissions;
issue a final certificate within 10 Business Days after the end of the period of 10 Business Days the parties have to make submissions on the draft certificate, stating the expert’s determination; and
issue a final certificate within 10 Business Days after the end of the period of 10 Business Days the parties have to make submissions on the draft certificate, stating the expert’s determination; and

Complying With Expert’s Directions

The parties must comply with the expert’s directions in connection with the dispute, and, within the time period specified by the expert, give the expert:

a short statement of facts;
a description of the dispute; and
any other document, record or information the expert asks for.

Confidentiality Of Information

The parties must ensure that the expert agrees, as a condition of the expert’s appointment:

subject to b) below, to keep confidential all documents, information and other material, disclosed to the expert during or in connection with the expert determination;
not to disclose any confidential documents, information and other material except:
to a party or adviser who has signed a confidentiality undertaking to the same effect as a) above
if required by law to do so; and
not to use confidential documents, information or other material disclosed to the expert during or in connection with the expert determination for a purpose other than the expert determination.

Confidentiality In Proceedings

The parties must keep confidential and must not disclose or rely on or make the subject of a subpoena to give evidence or to produce documents in any arbitral, judicial or other proceedings:

views expressed or proposals or suggestions a party or the expert makes during the expert determination relating to a possible settlement of the dispute;
admissions or concessions a party makes during the expert determination in relation to the dispute; and
information, documents or other material concerning the dispute that a party discloses during the expert determination unless that information or those documents or facts are otherwise discoverable in judicial or arbitral proceedings.

Expert’s Final Determination

The final determination by the expert is final and binding on the parties.

Expert’s Costs

If the expert does not determine otherwise, the Shareholders must each pay one half of the expert’s costs of making the determination.

Expert Generally Not Liable

Unless the expert has engaged in fraud, the expert is not be liable to the parties in any way in connection with carrying out of the expert’s functions in accordance with this agreement.

Publicity

You grant us the right to add your name and company logo to our customer list and website.

Reservation Of Rights

Removal Of Links From Our Website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Do's and Dont's Of WhatsApp

Businesses are required to obtain opt-in before initiating marketing, utility, or authentication conversations with customers outside the 24-hcour window. This opt-in can be collected through various channels, both on and off WhatsApp, ensuring customers receive relevant and expected information from businesses they want to hear from. Methods for obtaining opt-in include through your website, interactive voice response (IVR) flows, or within a WhatsApp thread. By utilizing these approaches, businesses can effectively engage with customers while adhering to the necessary guidelines for communication.

Opt-In Requirements for WhatsApp Communication:

1. Clear Consent for Receiving Messages

Businesses must clearly inform users that they are opting in to receive messages via WhatsApp in a transparent manner.

2. Clear Identification of the Business

Businesses must clearly identify their business name when requesting opt-in. The user should know which business they are agreeing to receive messages from.

3. Compliance with Applicable Laws

Businesses must comply with all relevant laws and regulations, including data privacy and consumer protection laws (e.g., GDPR, CCPA).

Opt-In Methods for WhatsApp Communication:

As long as the opt-in method adheres to the above requirements (clear consent, business identification, and legal compliance), it will be considered policy compliant. Below are examples of supported opt-in methods:

1. SMS

Customers can opt-in by replying to an SMS, providing their consent to receive WhatsApp messages

2. Website

Businesses can offer an opt-in form on their website, where users can provide their consent to receive WhatsApp messages by ticking a checkbox or completing a form.

3. In a WhatsApp Thread

Users can opt-in directly within a WhatsApp chat by responding to a consent request message from the business.

4. By Phone (Interactive Voice Response - IVR)

Users can opt-in during a phone call using an IVR system, where they confirm their consent through a verbal or keypad interaction.

5. In Person or on Paper

Customers can sign a physical document or form to provide written consent for receiving WhatsApp messages.

Helpful Tips for Obtaining Opt-In

Businesses should prioritize optimizing the user experience when obtaining opt-in. The following practices can enhance user engagement and satisfaction:

Set Clear Expectations for Messages

Ensure users know the types of messages they will receive by covering all categories in the opt-in, such as:

Order updates
Relevant offers or promotions
Product recommendations, etc

Offer Separate Opt-In for Different Message Categories

To reduce the likelihood of users blocking your business, offer separate opt-ins for specific categories of messages. This ensures that users only receive content they are interested in.

Provide Opt-Out Options

Clearly outline how users can opt out of specific message categories and honor these requests promptly to maintain trust and satisfaction.

Clear and Intuitive Opt-In/Out Flows

Design simple, user-friendly opt-in and opt-out processes to reduce friction and enhance the user experience.

Communicate the Value of WhatsApp Messages

Highlight the benefits of receiving messages on WhatsApp, such as real-time updates, personalized offers, and seamless customer service.

Monitor Your Quality Rating

Keep track of your quality rating, especially when rolling out new opt-in methods, to maintain positive interactions and improve user experience.

Maintaining High Quality Conversations

Maintaining high-quality conversations between businesses and users is crucial. People can block or report businesses, and businesses may face limitations if the quality of interactions remains low over time.

Quality Monitoring and Rate Limits

WhatsApp systems monitor user feedback and can rate limit businesses if quality ratings drop consistently. This can affect the frequency and volume of messages businesses can send.

Proactive Evaluation

WhatsApp may proactively review a business’s opt-in flow and user feedback to ensure compliance with policy. Repeated violations may lead to further enforcement actions, which could include limitations on messaging capabilities.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.